- Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
- Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
- Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
- Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
- Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
- Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
- Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
- Build, maintain and expand a portfolio of clients, including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
- Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
- Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
- Create positive buying experiences through personalised, service-oriented customer care.
- Support the management and development of employees, including daily coordination and delegation of tasks.
- Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.
- Develop external partnerships and commercial opportunities that can generate new clients, visibility and sales for the store.
Retail Operations Coordinator Madrid
Store Madrid
Full-time
Permanent employee
Your tasks
Your profile
- Proven experience in a similar position, ideally in upscale retail, luxury, art, galleries or a comparable environment.
- Strong sales and business-development mindset, with the ability to proactively generate new business and develop a client portfolio.
- Comfortable with prospecting, outbound sales, client follow-up and building new commercial relationships.
- Entrepreneurial thinking, highly results-driven approach and willingness to take responsibility.
- Independent, organised and hands-on, with strong planning and coordination skills.
- Strong communication, negotiation and relationship-building skills.
- Customer-focused, with a good understanding of service and quality.
- Confident, friendly and polished appearance.
- Flexibility, reliability and ability to work as part of a team.
- Enthusiasm and affinity for TASCHEN’s publishing programme.
- Existing contacts in the Spanish art, design, architecture, luxury or cultural scene are a strong advantage.
- Very good knowledge of Spanish and English, both written and spoken.
- Confident working with MS Office and ideally CRM/customer management systems.
We offer
The opportunity to work with an exciting international product portfolio and diverse clientele
A dynamic, international work environment with room for personal and professional growth
A motivated, supportive team across cultures, generations, and departments
An attractive bonus system directly linked to your sales performance
About us
TASCHEN is the world’s leading art-book publisher, headquartered in Cologne with teams in Berlin, Brussels, Hong Kong, London, Los Angeles, Madrid, Miami, Milan, New York, Paris and Tokyo. For more than 40 years, we have been on a mission to publish innovative illustrated books on art, architecture, design, fashion, film, lifestyle, travel, photography and pop culture and to bring them to the world.
We’re looking for bright, driven, and inspiring individuals to join our international team. At TASCHEN we foster an inclusive culture where diversity and the human factor truly matter. Regardless of origin, belief, or cultural background, every perspective is valued, independent thinking is encouraged, and we inspire one another to grow every day.
We’re looking for bright, driven, and inspiring individuals to join our international team. At TASCHEN we foster an inclusive culture where diversity and the human factor truly matter. Regardless of origin, belief, or cultural background, every perspective is valued, independent thinking is encouraged, and we inspire one another to grow every day.