logo
Voir tous les postes

Sales Operations Agent

Contrat à durée indéterminée (CDI), Temps plein · Office London
Your tasks
  • Provide exceptional customer service to TASCHEN clients
  • Manage customer inquiries in English (additional languages are a plus) in a professional and timely manner
  • Oversee order management, including handling payment and shipping issues
  • Support of our sales colleagues and contribute to ensure smooth operations
  • Coordinate with Sales, Logistics, Production, Finance, and Controlling departments to address and resolve order-related issues
  • Continuously seek ways to improve service processes and enhance the customer experience
  • Adapt to changing priorities and handle multiple tasks simultaneously
  • Late shifts are required for some days to cover US times
Your profile
  • Completed commercial training or a degree in business administration or a comparable field of study
  • Proven experience in sales operations, customer service, or a related field desirably with a service company, consumer goods manufacturer or luxury brand
  • Strong understanding of both B2B and B2C sales processes and customer service principles
  • Excellent communication in English and interpersonal skills
  • Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central
  • Experience with Zendesk (or other ticket handling system)
  • Ability to work effectively and structured in a fast-paced and dynamic environment
  • Strong problem-solving skills and attention to detail
  • Analytical thinking and quick comprehension
  • Flexibility and ability to work under pressure within an international team
  • Interest in the topics of our program
We offer
  • A creative, international working environment with varied tasks in a dynamic, constantly growing family business
  • An open corporate culture with flat hierarchies and fast decision-making processes
  • Flexible working hours
  • A performance-related salary for a responsible position
  • A permanent, full-time position 
Postuler à ce poste
About us

We are looking for bright, driven and inspiring individuals to join our international team.

TASCHEN is the world’s leading art-book publisher, headquartered in Cologne with teams in Berlin, Brussels, Hong Kong, London, Los Angeles, Madrid, Miami, Milan, New York, Paris and Tokyo. For more than 40 years, we have been on a mission to publish innovative illustrated books on art, architecture, design, fashion, film, lifestyle, travel, photography and pop culture and to bring them to the world. We aspire to be inclusive, independent, inspirational.

Postuler à ce poste
Import du document. Veuillez patienter.
Veuillez ajouter toutes les informations obligatoires signalées par une astérisque (*) pour envoyer votre candidature.