Sales Operations Agent (m/f/d)

Your tasks

Provide exceptional customer service to TASCHEN clients
Manage customer inquiries in English and German (additional languages are a plus) in a professional and timely manner
Oversee order management, including handling payment and shipping issues
Support of our sales colleagues and contribute to ensure smooth operations
Coordinate with Sales, Logistics, Production, Finance, and Controlling departments to address and resolve order-related issues
Continuously seek ways to improve service processes and enhance the customer experience
Adapt to changing priorities and handle multiple tasks simultaneously

Your profile

Completed commercial training or a degree in business administration or a comparable field of study
Proven experience in sales operations, customer service, or a related field desirably with a service company, consumer goods manufacturer or luxury brand
Strong understanding of both B2B and B2C sales processes and customer service principles
Excellent communication in German and English and interpersonal skills
Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central
Experience with Zendesk (or other ticket handling system)
Ability to work effectively and structured in a fast-paced and dynamic environment
Strong problem-solving skills and attention to detail
Analytical thinking and quick comprehension
Flexibility and ability to work under pressure within an international team
Interest in the topics of our program

We offer

A creative, international working environment with varied tasks in a dynamic, constantly growing family business
An open corporate culture with flat hierarchies and fast decision-making processes
Flexible working hours
A performance-related salary for a responsible position
A permanent, full-time position (37.5 hours/week) and 30 days' vacation
An office in the heart of Cologne in a listed art nouveau building with a great ambience and an excellent canteen

About us

We are looking for bright, driven and inspiring individuals to join our international team.

TASCHEN is the world’s leading art-book publisher, headquartered in Cologne with teams in Berlin, Brussels, Hong Kong, London, Los Angeles, Madrid, Miami, Milan, New York, Paris and Tokyo. For more than 40 years, we have been on a mission to publish innovative illustrated books on art, architecture, design, fashion, film, lifestyle, travel, photography and pop culture and to bring them to the world. We aspire to be inclusive, independent, inspirational.